You have the right to cancel your order for any item purchased from us for a full refund, unless stated that the item is non-returnable upon purchase.
Order cancellations must be made in writing (via email), quoting your order number, within 14 days of receipt. If however your order has already been processed, you will need to return the order to us.
Please contact us before returning any items, so that we can advise on correct procedures and provide you with our return address.
Return or exchange
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable. Please note:
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning/exchanging the item is your responsibility.
- Please allow up to 2-3 working days for us to process a refund once the item has been returned back to us.
If the item you received is faulty, please contact us immediately quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
If you received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
- Faulty or wrong products received, we will refund you for your return postage costs or provide appropriate return labels.